From Jonsdocswiki

Contents 1 Boot issues 1.1 Restore image 1.1.1 Symptoms 1.1.2 Fix 1.2 BSOD with A3AB.sys 1.2.1 Symptoms 1.2.2 Information 1.2.3 Fix 1.2.4 See Also 2 Authentication issues 2.1 compromise security error 2.1.1 Symptoms 2.1.2 Fix 2.2 Time Skewed 2.2.1 Symptoms 2.2.2 Resolution 2.3 Computer account issue 2.3.1 Symptoms 2.3.2 Fix 2.3.3 See also 2.4 Windows needs your current credentials 2.4.1 Symptoms 2.4.2 Fix 2.5 Windows is unable to obtain a domain name 2.5.1 Symptoms 2.5.2 See also 3 File Synchronisation Issues 4 File problems 4.1 Problems redirecting My Documents 4.1.1 Symptoms 4.1.2 Fix 4.1.3 See Also 5 Installation Problems 5.1 MSI error 1325 5.1.1 Symptoms 5.1.2 Fix 5.1.3 See also 6 See also

Boot issues

Restore image

Symptoms

When attempting to boot, before even receiving an XP splash screen you receive:

The system could not be restarted from its previous location because the restoration image is corrupt.

Delete restoration data and proceed to system boot menu.

Fix

This shows that the computer was in hibernation and for some reason the information it saved has become irretrievably damaged. The cure is to highlight delete restoration data and proceed to system boot menu and press enter - the unit will then boot to Windows fine.

BSOD with A3AB.sys

Symptoms

A blue screen of death appears with a DRIVER_IRQL_NOT_LESS_OR_EQUAL error and also mentions A3AB.sys when the user logs on to Windows.

Information

The file A3AB.sys is part of the DLink wireless driver. Logging into Windows without the DLINK card in gives the Novell Netware logon prompt but this may not happen on every occasion.

Fix

Removing and reinstalling the driver may not work. A known fix was to swap the card out with a netgear wireless instead.

See Also

• Forum post about this

Authentication issues

compromise security error

Symptoms

When attempting to access their home area, one user received the above message. Their workstation had been on overnight and had authenticated against a DC that had failed.

Fix

Reboot the workstation to force re-authentication against a valid (working) DC.

Time Skewed

Symptoms

If a workstation's clock is too far out for domain policy, you will get this error.

Resolution

Login locally and adjust the time and date to match the server time. You may be able to do this using net time

Computer account issue

Symptoms

When attempting to logon to the domain a user receives the message: Windows cannot connect to the domain, either because the domain controller is down or otherwise unavailable, or because your computer account was not found. Please try again later. If this message continues to appear, contact your system administrator for assistance.

This may be accompanied by the following error in the system event log of the domain controller.

Event Type:	Error
Event Source:	NETLOGON
Event Category:	None
Event ID:	5722
Date:		01/07/2008
Time:		15:46:00
User:		N/A
Computer:	BACKUPDC
Description:
The session setup from the computer RM3030 failed to authenticate. The name(s) of the 
account(s) referenced in the security database is RM3030$.  The following error occurred: 
Access is denied. 

Fix

Rejoining the computer to the domain will resolve this. It is best practise to reset the computer account in Active Directory Users and Computers first (see MSKB 216393).

See also

• MSKB 216393
• MSKB 180114

Windows needs your current credentials

These errors appear when server Active Directory synchronisation is incomplete, behind or generally not working.

Symptoms

Fix

Get the user to attempt to act as instructed. If that fails, get them to change their password. If that also fails, change their password on the domain controller.

Windows is unable to obtain a domain name

Symptoms

Event ID: 1054

Source: Userenv
Type: Error
Description: Windows cannot obtain the domain controller name for the computer
network. (The specified domain either does not exist or exist or could not be
contacted). Group Policy processing aborted. Data: (unavailable)

This is an issue with network drivers and NDIS. The solution is the addition of a registry key.

Please see Microsoft KB article 840669

See also

• Miscrosoft Knowledge Base article 840669

File Synchronisation Issues

• See Synchronising issues (XP)

File problems

Problems redirecting My Documents

Symptoms

When attempting to redirect My Documents there are no options available - the target box is read only and there are no buttons beneath it (pictured left).

Fix

This is likely due to the presence of a registry key designed to prevent this change, you will need to edit the registry to fix this:

1. Open regedit (Start > Run > regedit > OK)
2. Expand HKEY_CURRENT_USER
3. Continue expanding along this path: \Software\Microsoft\Windows\CurrentVersion\Policies\Explorer
4. Look for the key called DisablePersonalDirChange and delete it (you may wish to back it up / export it first)
5. Close the registry editor
6. Continue redirecting My Documents (changes to the registry are instant)

See Also

• Redirecting my documents (on this wiki)
• Redirecting My Documents (external site)

Installation Problems

MSI error 1325

Symptoms

When trying to run an application for the first time / install an application the user is told:
Error 1325: <FILE> is not a valid short file name

Fix

Using the MSI Clean up utility, remove the application. You will then need to reinstall the application from disk or from network. If this doesn't resolve the issue, see if there is an update to the application available.

See also

• MS KB328162
• How to remove Office 2007 without Add/Remove programs (can't use the same cleanup utility)
• Description of the MSI clean up utility

See also

• Workstation Netware logon
• commands#net time
• Server General Errors
• Wireless issues on laptops

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• How to remove Office 2007 without Add/Remove programs (can't use the same cleanup utility)