Synchronising issues (XP)
From Jonsdocswiki
Windows file synchronisation is the process whereby a person's computer stores a copy of files offline for editing. This is particularly useful for laptop users who likely don't always work when connected to the network. Files are stored in the client side cache.
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Problems
Access Denied error on sync
Symptoms
Users get access is denied when trying to synchronise their files.
Fix
Grant the user read permissions (special permissions need to say traverse folder, list folder / read data and read attributes) to the top level of the share only (set see setting advanced permissions in Windows). This may be easier done by granting this to a group. For example, if a staff member's home area is \\server\home\bilbo the user "bilbo" will need to have read only access to the folder \\server\home - this is because Windows looks at the top level of the share to obtain the user's permissions.
See also
Running with last-known-good configuration
Symptoms
Users receive an error while synchronising explaining that some files could not be made available offline as "The system is currently running with the last-known-good configuration"
Fix
Not listed - please add
Deleted folder conflict (offline files)
Symptoms
Taken from kb article
When you use your Windows XP-based computer to log on to your network, Synchronizing starts, and then you may receive a message that is similar to the following message:
\\Network_Share\Share\Shared_Folder\Shared_Folder\Shared_Folder
You have a version of this folder available for offline use, however the network version has been deleted.
Fix
Taken from kb
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base
HOTFIX INFORMATION
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support) Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name Platform -------------------------------------------------------------------- 24-Mar-2004 20:15 5.1.2600.1366 688,640 Cscui.dll IA-64 10-Jan-2004 10:15 5.1.2600.1331 369,152 Regedit.exe IA-64 09-Jan-2004 22:09 1,517,066 System.adm 24-Mar-2004 20:20 5.1.2600.1366 313,856 Wcscui.dll x86 10-Jan-2004 11:23 5.1.2600.1331 134,144 Wregedit.exe x86
Date Time Version Size File name ---------------------------------------------------------- 24-Mar-2004 20:20 5.1.2600.1366 313,856 Cscui.dll 10-Jan-2004 11:23 5.1.2600.1331 134,144 Regedit.exe 09-Jan-2004 22:07 1,517,066 System.adm
See also
Parameter Incorrect
Symptoms
When synchronising, users receive an error explaining Unable to merge offline changes on \\server\folder. The parameter is incorrect.
The user may not be able to access files that were changed offline when connected to the corporate network.
Fix
- Disconnect the workstation / laptop from the network - this should cause the "missing" files to appear.
- Copy the files that have not synchronised (or all of them if you're unsure) to another location.
- Follow the instruction on how to Re-initialise the Client Side Cache
- Copy the files back to the synchronising location.
- Manually synchronise - the problem should be resolved.
